Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange lessons, support guided practice, review progress, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use limited technical data to secure the site, detect misuse, and troubleshoot service issues.

We process data only for purposes connected with the operation of the site and the delivery of courses.

Sharing partners

Sharing With Service Providers

We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver courses. These parties may process data on our instructions and are expected to handle it in a manner consistent with their role and applicable confidentiality obligations.

Service providers receive only the information needed to perform their assigned functions.

Legal basis

Legal Disclosures

Personal data may be shared with courts, regulators, tax authorities, or law enforcement when we are legally required to do so, or when disclosure is necessary to protect our rights, users, or the security of our services. We may also disclose information in response to lawful requests connected with fraud prevention, dispute resolution, or compliance obligations.

We disclose information to public authorities only where the law requires or permits it.

Email contact

support@pizzagrainhat.click

Telephone contact

+92 349 6004552

Postal address

10, 65, Sukkur, 65200, PK

Privacy contact

Contact Page

Data We Collect

We may collect contact details, inquiry and booking information, course level and timetable preferences, payment-related records, attendance and progress information, and technical data such as device, browser, and usage details. Where needed for enrolment or course administration, we may also process information you provide in forms, messages, or during level screening.

The data we process depends on the way a person uses the site, books a course, or communicates with us.

How We Collect Data

We receive data when you submit an inquiry, complete a form, arrange a booking, attend a course, make a payment, or contact us by phone, email, or through the contact form. We also collect limited information through website logs, cookies, and similar technologies, and we may record course administration details generated during enrolment, scheduling, and progress review.

Most information comes directly from users, while some technical data is created automatically during site use.

Cookie Types

Our site may use essential cookies to support core functions, functional cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration. We do not use cookies to make decisions about you without human involvement.

We use only standard cookie categories needed for operation, measurement, and preference handling.

Cookie Controls

You may manage or block cookies through your browser settings and, where available, through on-site preference tools. If you disable certain cookies, parts of the site may not function as intended, especially features that support form submission, session continuity, or basic analytics.

Cookie choices can usually be adjusted in the browser, although some site functions may be affected.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies. Some requests may be limited if we must keep data for legal, accounting, or operational reasons.

Available rights may depend on the nature of the data and the legal basis for processing.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are reviewed against identity and record-matching checks before any action is taken.

Retention of Data

We retain personal data for the period necessary to manage inquiries, enrolment, course delivery, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate, subject to any retention period required by law or by a legitimate business need.

We keep data only for as long as it is needed for the relevant purpose or legal requirement.

Policy Changes

The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication if appropriate.

We may revise this policy when our practices, services, or legal obligations change.